Shipping Policy

At InfiSnap, we deliver dependable power solutions with speed, safety, and transparency. Below are our shipping terms and delivery expectations.

Processing & Handling

  • Handling Time: Orders typically require 2–3 business days to process before shipment.
  • Order Cut-off: Orders placed after 2:00 PM EST may begin processing the next business day.
  • Tracking: You will receive a tracking link via email as soon as your order is handed to the carrier.

Shipping Costs & Methods

  • Free Standard Shipping: We provide free standard shipping on all orders within the continental United States. No minimum purchase required.
  • Carriers: We utilize USPS, UPS, and FedEx Ground to ensure safe delivery of lithium-ion products.
  • Restrictions: We currently ship to the 50 U.S. states. Please note that orders to Alaska and Hawaii may incur $30 shipping charges and do not qualify for free shipping.
  • Service Limitations: We do not ship to P.O. Boxes, APO/FPO/DPO, or international addresses at this time.
Estimated Delivery Time: Total delivery time = Handling Time + Transit Time. Most customers receive their orders within 5–9 business days.

Lithium Battery Safety (Ground Shipping)

To comply with DOT safety regulations, high-capacity lithium-ion batteries are classified as dangerous goods and must be shipped via Ground methods only. These items cannot be expedited for air travel.

Delivery & Loss Prevention

Once a carrier confirms delivery to your provided address, the order is considered fulfilled. However, we know things happen. If your package is marked as delivered but you cannot locate it:

  • Verify the shipping address on your order confirmation.
  • Check with neighbors or building management.
  • Contact the carrier immediately to open a trace or claim.

While InfiSnap is not responsible for theft after delivery, we are happy to provide the necessary documentation to assist you in a carrier claim or police report.

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address. If an order is returned due to an incorrect or incomplete address, a re-shipping fee may apply. If a refund is requested instead of re-shipment, we may deduct any shipping charges and return shipping costs incurred by InfiSnap before issuing the refund.

Payment & Cancellations

Payments are securely processed at the time of checkout. You may request a cancellation for a full refund at any time prior to shipment. Once a tracking number is generated, the order must be handled via our Returns & Refund Policy.

Questions? Contact us at care@infisnap.com.